Return or Exchange Policy

Overview

At SafeGuard Air, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or exchange according to the conditions mentioned below.

Return Eligibility

• Returns must be requested within 7 days of delivery.
• The product must be unused and in original condition.
• Original packaging, accessories, and invoice must be included.
• Damaged or incomplete products may not qualify for returns.

Exchange Policy

Exchanges are available for defective, damaged, or incorrectly delivered products. Once approved, the replacement product will be shipped based on availability.

Non-Returnable Items

• Products damaged due to misuse or improper handling.
• Items without original packaging or accessories.
• Products purchased during clearance or special sale events.
• Customized or special-order items.

Refund Process

Once the returned product is received and inspected, approved refunds will be processed to the original payment method.

Refund processing times may vary depending on your bank or payment provider.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos or videos for verification.

Cancellation Policy

Orders can only be cancelled before shipment. Once an order has been dispatched, cancellation requests may not be accepted.

Return Shipping

Customers may be responsible for return shipping charges unless the return is due to a damaged, defective, or incorrect item delivered by SafeGuard Air.